Privacy Policy
Welcome to Skiya Aroma, India's premium online candle and gift store. Your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, and safeguard your data when
You shop from our website www.skiyaaroma.com.
Who We Are?
Skiya Aroma is a premium, design-led candle brand built on Shopify — crafting emotional experiences through scent and aesthetics. From period comfort candles to food-inspired creations, quirky sculptures, and gifting-ready collections, we blend comfort, culture, and creativity in every jar. Each candle is hand-poured with care in India, designed to light up moments, memories, and moods.
What Information We Collect
When you shop or browse our store, we collect:
1. Personal Details
- Name, contact number, email
- Shipping and billing address
- Order notes and customization preferences
2. Payment Data
- UPI, card, wallet, or bank transaction (processed via Razorpay/PayU/Shopify Payments)
3. Device & Browser Info
- IP address, time zone, browser version, session data
4. Shopping Behavior
- Pages visited, products viewed, search terms used, time spent
5. Cookies & Pixels
- For better personalization, cart functionality, ad retargeting, and user experience improvement
How We Use Your Information
We use this data to:
- Process and deliver your candle orders
- Share order updates via SMS/email
- Offer personalized candle recommendations
- Improve website speed, performance & search experience
- Send promotional offers (only with your permission)
When We Share Your Data
We do not sell or rent your data to third parties. Your data may be shared with:
- Logistics companies for order delivery
- Payment processors for transaction verification
- Shopify for hosting our store securely
- Meta/Google for remarketing (if opted-in)
- Government bodies (if required by law)
How We Keep Your Data Safe
Your data is stored securely on Shopify servers with encrypted protocols (SSL, PCI-compliant gateways). We follow all standard security practices to ensure your personal information is protected.
Data Retention
We retain your data:
- Order & billing info: Up to 5 years (for GST & legal compliance)
- Browsing data: As long as needed to improve customer experience
- Email/SMS preferences: Until you unsubscribe
Your Rights
You have full control over your data:
- Access your personal info anytime
- Request changes or deletion
- Opt out from email/SMS promotions
To request access or changes, write to us at hello@skiyaaroma.com
Cookie Notice
We use cookies to:
- Remember what's in your cart
- Suggest candle types based on your interests
- Track ad performance on Meta & Google
You can turn off cookies anytime via your browser settings.
Children's Privacy
Our products are designed for individuals aged 13 and above. If you're a parent and find that your child has submitted their information, please contact us for immediate deletion.
Changes to This Policy
We may update this Privacy Policy for compliance or transparency. The latest version will always be available at www.skiyaaroma.com/privacy-policy.
Contact Us
For any privacy-related questions, you can reach us at:
Skiya Aroma - Premium Candle & Gifting Brand in India
Email: support@skiyaaroma.com
Phone: +91 80107 68632
Warehouse: B2-402, Megapolis serenity, Megapolis Township, Phase 3, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Godambewadi, Maharashtra 411057
Website: www.skiyaaroma.com
Last updated: 31st July 2025