Exchange & Return Policy

At Skiya Aroma, we take immense pride in handcrafting premium candles and curated gifting experiences. Each product is carefully packed to ensure it reaches you in perfect condition. Due to the delicate and artisanal nature of our items, we do not accept exchanges or general returns. However, we do offer replacements in the rare case of transit damage.

No Exchange Policy

  • We do not offer exchanges for reasons such as fragrance preferences, color variations, size, or jar type.

  • Every product is made in limited batches, and variations are part of the handmade charm.

Return & Replacement Eligibility

  • Returns are only accepted if the product is received damaged during shipping.

  • To qualify for a replacement, customers must share a continuous, unedited unboxing video within 48 hours of delivery.

  • The video must start from the moment the sealed package is opened and clearly show:

    • The outer packaging

    • The product inside

    • The exact damage sustained

Without this unboxing video, we will not be able to process your return request under any circumstances.

Approved Replacements

  • Once your claim is reviewed and approved, we will dispatch a free replacement for the damaged item.

  • We do not offer refunds.

How to Raise a Return Request

To report a damaged product, reach out to us within 48 hours of receiving your order via:

We appreciate your understanding and support for small, handcrafted businesses like ours.